Refund policy

If you suspect a manufacturer defect or other warranty issue, please refer to Cimilre’s warranty policy.

If you just simply want to return a product, the item must be received by Cimilre in its original condition (unopened, unmarked and in saleable condition) within 45 days of the receipt of your purchase. 

Products purchased from other websites or retail locations must be returned to the original place of purchase.

How to return an eligible item:

1. Eligible items may be returned only after Cimilre approves your return request by issuing a Return Merchandise Authorization (“RMA”) number.  Requests should be submitted to our customer service department by calling 1-888-394-2422 or email help@cimilrebreastpumps.com. 
2. Be sure to write the RMA number on your shipping label(s).  Do not attempt to return any item without an RMA number.
3. Using the shipper of your choice, return merchandise to the address provided by Cimilre and be sure to insure the package.

Cimilre is not responsible for damage or loss during shipment.

Return Processing, Payments, & Refunds

Cimilre will process your return and a refund will be made to the credit card used for the original purchase upon receipt of the eligible item. Please allow up to two billing cycles for refunds to appear on your credit card statement.

When can I expect my refund?

Please allow up to two billing cycles for refunds to appear on your credit card statement.

Additional Questions?

Contact Cimilre by emailing help@cimilrebreastpumps.com.